💻 Environment/Context
- Live
- Live schedule
- Live ingest
- Stream not working
- Recreate schedule
- Stream troubleshooting
- Duplicate a schedule
❓ Issue/Question
- The customer can report that they don’t see the livestream starting, even when it says live on the schedule.
- Are you receiving feed for this stream?
- Hey, we’re sending the stream, but not seeing it on our platform!
- How to duplicate a schedule?
👌 Resolution/Answer
- Go to
Streams> Locate the stream with the issue > ClickMark as done- This clears the stalled ingest and allows a clean restart.
- Create a new schedule for the same receiver - How do I schedule a live event in ScorePlay?
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Tips:
- If you want to copy the details of the original schedule easily, you can use the “Duplicate” option (Click
…next to the original schedule, and selectDuplicate) - Ensure the recreated schedule has all the correct and complete info, and the start time is at least 2 minutes in the future.
- If you want to copy the details of the original schedule easily, you can use the “Duplicate” option (Click
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Tips:
🔖 Notes