Slow FTP uploads from a different region

💻 Environment/Context

  • FTP
  • Slow upload
  • APAC
  • NZ
  • Australia

 

❓ Issue/Question

  • Hi, I have been using the live function to send in images, which works well, but is there an address that works for New Zealand/Australia? I’ve been using the Europe one, which has been very slow here.
  • Which FTP server should I use when uploading files via FTP from NZ/Australia/APAC region?

 

 

👌 Resolution/Answer

  • ScorePlay currently provides two FTP server regions:
    • For Europe: live-ftp-eu.scoreplay.io or 52.58.253.158
    • For NA: live-ftp-us.scoreplay.io or 44.209.213.129
  • If you are based in New Zealand, Australia, or the Asia-Pacific region and experiencing slow uploads on the EU server, switch to the NA server. it is geographically closer and should provide faster upload speeds.
  • To update your FTP server on your camera:
    • Access your camera's FTP/network settings
    • Replace the current Host/Server field with: live-ftp-us.scoreplay.io (or IP 44.209.213.129)
    • Keep all other credentials (port, username, password) the same
    • Test an upload to confirm the connection works

 

🥚 Cause

  • FTP upload speed is affected by the physical distance between the user and the server. Connecting from New Zealand or Australia to a European server introduces high latency and slower transfer speeds. Using the NA server reduces that distance and improves performance.

 

🔖 Notes