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User can't upload because the option is not there

Last updated: September 20th 2026 · Status: Validated · Article ID: 3934614

💻 Environment/Context

  • Media ingest
  • Upload
  • Account permission
  • Platform's admin

 

 

❓ Issue/Question

  • I need to upload some videos, but don't know how
  • I don't see a way to upload contents on ScorePlay

 

👌 Resolution/Answer

  • The Upload feature can be found as second option in the left side menu

  • If you can’t see it, the account doesn’t have the required permission enabled. Please contact your platform admin to enable the Upload > Can upload permission on your account.
  • If you’re unsure who your platform admin is, contact the ScorePlay Support team via Live Chat, and we’ll provide their contact details.

 

 

🔖 Notes