I can't select a collection during upload despite having the permissions

💻 Environment/Context

  • Upload
  • Collection selection
  • Browser's issue
  • Cache

 

❓ Issue/Question

  • I'm trying to upload a file, but when I select a collection from the upload page (i.e., Day 1 Ljubljana 2026), it doesn't stay selected.

 

👌 Resolution/Answer

  • To select a collection when uploading media, the Media library > Can view collections permissions should be enabled. Otherwise, the platform can show the collections dropdown when you try to upload, but it won’t allow you to select a collection and proceed with the upload
  • If you are a non-admin user, please reach out to your platform admin to have the relevant permission enabled
  • If you have the relevant permissions enabled but still cannot select a collection when uploading, try accessing the upload page using the incognito mode of your browser

 

🥚 Cause

  • Browsers' cache can sometimes interfere with the platform's functionality. Clearing the cache could help resolve the issue

 

🔖 Notes