Media from another organization appears in the FTP Live section

💻 Environment/Context

  • FTP
  • Live media
  • Incorrect photos
  • Different org

 

 

❓ Issue/Question

  • There is a lot of basketball with FIBA credits in our live from ftp, I wonder did someone upload to the wrong one as not one of our photographers.
  • Photos are appearing in our FTP section that clearly aren't oursL a different sport or competition, and credited to a photographer or agency we don't work with.

 

👌 Resolution/Answer

  • Try to filter the FTP Live media by Account to see which account/photographer actually performed the upload.

  • If you recognize the photographer's name, please reach out to them to inquiry about the incorrect media.
  • If the photographer confirms the upload was made by mistake:
    • Clean up your workspace by deleting those media if you have permission, or contact ScorePlay Support with the account name and upload dates for bulk removal.
  • If you're not able to detect which account performed the upload, please reach out to the ScorePlay support team via the Live Chat.

 

🥚 Cause

  • The photographer has valid FTP credentials for your workspace and used them while covering an assignment for a different rights-holder. Since routing is credential-based, the upload was delivered to your workspace as configured.

 

🔖 Notes