User cannot login to the portal

💻 Environment/Context

• Portal
• User
• Log in
• Portal user
• Access invalid

❓ Issue/Question

• One of our users is experiencing connection problems. It shows her the following message:Access invalid

👌 Resolution/Answer

• Log in to the main platform instead
  • Go to your platform link (e.g., https://platform.scoreplay.io/)
  • Enter username and password
  • Do NOT try to access the portal directly
• If login fails
  • Reset password - How to reset/change my account password? 
  • Then log in to the main platform
• Access the portal from the homepage
  • After successful login, available portals appear on homepage
  • Click to open the portal

🥚 Cause (optional)

• Access invalid error typically occurs when logging in via a direct portal link without proper authentication. Logging in through the main platform first establishes the correct session.

🔖 Notes 

• What is the Portal feature? 
• How to create a Portal?