Cannot add a new player

💻 Environment/Context

  • Teams & Players
  • Player headshot
  • Players
  • Headshot

 

❓ Issue/Question

  • I am creating players in the Youth A team and suddenly it doesn't let me create more players; an unexpected error appears and it doesn't create them

 

👌 Resolution/Answer

  • Clear your browser cache and restart your browser
  • Try again in an incognito tab, and then in a different browser
  • If the error persists, check the headshot you are trying to upload against the headshot criteria
  • Check the headshot's exact file size. Your operating system rounds the size it displays, so check the size in bytes — the limit is 2,000,000 bytes
  • If the file is over the limit, lower the image quality or resize it, then upload it again
  • Create the player with the resized headshot

 

🥚 Cause

  • The maximum file size for a player headshot is 2 MB

 

🔖 Notes