Login & Password Issues

Resolve login, password and SSO problems.

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How to reset/change my account password?

Last updated May 21th 2026

I didn't receive the password reset email

Last updated March 22th 2026

How can I create a manual link for my user to reset their password?

Last updated September 8th 2026

User gets “Account not found” error when resetting password

Last updated July 10th 2026

The "Forgot password" button doesn't appear

Last updated September 8th 2026

How to deactivate a sponsor signup link?

Last updated August 29th 2026

Unable to access the platform despite correct credentials

Last updated September 10th 2026

Can an admin force a password reset on another user's account?

Last updated September 8th 2026