💻 Environment/Context
- Media
- Mobile App
- “There is no media linked to this tag. Please search again”
- Permission
- Player Account type
- Tags
❓ Issue/Question
- The app was showing an error for my colleagues and myself.
- I can't see media in the mobile app.
- The player doesn't see the latest photos in the mobile app.
👌 Resolution/Answer
- Confirm and compare the media available via Web platform and the Mobile App.
- If the number of media is matching, follow User can't see media
- If the issue persists on the mobile app while media is available on the web platform
- Completely close the mobile app (force close it if possible).
- Reopen the app.
- From within the app, scan the QR code to sign in.
If the article above didn't help resolve the issue, contact ScorePlay Support via Live Chat for further assistance