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Where can I check the status of my bulk download?

Last updated: September 17th 2026 · Status: Validated · Article ID: 3946365

💻 Environment/Context

  • Download
  • Download all
  • Download notifications

 

❓ Issue/Question

  • I'm trying to download a folder of 296 files. I pressed the button to download all, and it said 'preparing your download', but it's been almost half an hour now, and I don't see any update. How can I check its progress?

 

👌 Resolution/Answer

Your download is running in the background. To check its status:

  • Click the bell icon in the top navigation to open your Notifications page
  • Find your download request — it shows whether the export is still processing or is ready to save
  • When the export is ready, select Download from the notification to save the file(s) to your device

 

🥚 Cause (optional)

  • After you trigger a bulk download, ScorePlay queues the export in the background. The Preparing your download pop-up only confirms the request was received — it does not stay on screen or show live progress. The Notifications page is the only place to track the export status until the file is ready.

 

🔖 Notes