💻 Environment/Context
- Portal
- External user
- Download
- External group
- External distribution
-
Portal > My Cart > Confirmbutton is grey - Surname missing
❓ Issue/Question
- This partner says they have a max quota on the portal
- The external user accessing the portal cannot confirm his choice of media
- The user doesn't have the opportunity to click on "confirm" in the cart, as the button is not active
👌 Resolution/Answer
- Check if the account type of the user that's having issues has the right permissions to download media
- If the above steps do not resolve the issue, check the user’s profile to ensure the surname is entered in the dedicated Surname field, then click
UpdateProfile.
- If this didn't help, recreate the account of the user and assign it to the external group again.
🔖 Notes
- In order to manage the portal rules and what media the user can access, please follow How to create a Portal?
- How do I link an External group to a portal?
- What is the Portal feature?
- Account Type Permissions Overview