💻 Environment/Context
- Portal
- Public Portal
- Download
- “Generating order download. You'll receive a notification when it's complete”
❓ Issue/Question
- I am unable to download images from the portal. Would you be able to help?
- When downloading from the portal I'm not recieving the download notification
- Why aren't downloads starting in the portal?
👌 Resolution/Answer
- Ensure you’re using the Chrome browser
-
If you’re signed into Scoreplay, clear your browser’s cookies and cache
- Cached data can prevent the download notification from appearing
-
Try downloading the media while signed out
- Open an Incognito window or sign out of your account
- Select the media you want to download
- Click
Download - Check your email for the download notification
🔖 Notes