User already exists when creating an account but does not appear in the users list

💻 Environment/Context

• Users access 
• Account creation 
• Disabled user
• Error message

❓ Issue/Question

• I'm trying to set an user up with an account but it's saying he already has one. However that contradicts the ScorePlay users list
• I cannot find that person anywhere in the users list, so the message looks wrong

👌 Resolution/Answer

• Go to Users 
• Open the Status filter and select Disabled 
• Look for the person in the filtered list. A disabled account still holds the email address, which is why creating a new one is blocked 

• If you want to re-activate it, please follow the below
  • How to reactivate a user account? 

🔖 Notes 

• The users list does not show disabled accounts by default, which is why the account looks missing
• How to deactivate a user account?