Something went wrong when signing up to a second ScorePlay workspace

💻 Environment/Context

• Users
• Login

❓ Issue/Question

• I have an account with FC Internazionale Milano and I can access the Inter platform without any issues. However, I'm unable to log in to the UEFA section, as I receive the message Something went wrong
• I can access my own platform without issues, but I get Something went wrong when I try to sign up to another organisation's platform
• A co-worker sent me a link to access another workspace, and the error appears after I fill in all the required fields

👌 Resolution/Answer

• Get an invitation for your own email address
  • Check where the link came from
  • Ask an admin on the platform you're trying to access to send an invitation generated for your own email address
• Sign up in a private window
  • Open that link in a private or incognito window, so an existing session on your own platform doesn't interfere
  • Complete the sign-up with the same email address the invitation was sent to
• If the error persists
  • Ask the platform admin to generate a new sign-up link for your email address
  • If that doesn't help, reach out to the ScorePlay Support team via the Live Chat with the platform name, the email address you used and a screenshot of the error

🔖 Notes

• The same email address can hold accounts on more than one platform
• "INTERNAL_SERVER_ERROR" when using the signup link 
• Signup link returns 'Invalid Token' error