New uploads don't appear in a project

💻 Environment/Context

• Project
• Upload
• New media
• Can't see files

❓ Issue/Question

• In projects I am uploading images and over the last few weeks most of the time they image don't appear in the project I have sent them too. I have uploaded the same set of images three times with nothing showing in the project.

👌 Resolution/Answer

• In most cases the media did upload successfully and the browser is serving a cached version of the project view. Check in this order:
  • Hard refresh the project page — Cmd + Shift + R (Mac) or Ctrl + F5 (Windows). This reloads the page bypassing the cache and is usually enough for the new uploads to appear.
  • Open the project in a private/incognito window. If the new media is there, the upload worked and the standard session was showing cached content.
  • Clear the cache for the ScorePlay site only if it recurs. In Chrome or Edge, click the icon to the left of the address bar → Site settings → Delete data. There is no need to clear the whole browser history or all cookies. Note this signs the user out of ScorePlay.

🥚 Cause

• The browser caches the project's media view. After an upload, a cached response can still be served, so the project appears unchanged even though the media was stored correctly.

🔖 Notes 

• User can't see the media due to browser cache memory problem