Searching for a tag shows the entire Media Library

💻 Environment/Context

  • Search & filters
  • Media library

 

❓ Issue/Question

  • I am trying to search for a tag, and the search function is not working. It just brings up the whole media library, starting with the most recent photos I uploaded
  • When I try to search for pictures with a specific user, all of my pictures come up, and not only the pictures with the specific user
  • After selecting a tag or player from the suggestions, the entire Media Library is displayed instead of the filtered results

 

👌 Resolution/Answer

  • Select the tag from the suggestions
    • Type the tag or player name in the search bar
    • Click it in the dropdown suggestions; pressing Enter does not apply it
    • Check that it appears as a filter chip in the search bar; the Media Library then shows only that tag's media
  • Clear the browser cache
    • In Chrome press:
      • Ctrl + Shift + Delete (Windows) or 
      • Cmd + Shift + Delete (Mac) 
      • Set the time range to All time, tick Cached images and files only, leave Cookies and other site data unticked, and click Delete data
    • Reload ScorePlay and repeat the search; the first one or two searches can still show the whole library before the filter applies
  • Check for a browser extension
    • Test the same search in a Chrome Incognito window; if it works there, an extension is interfering
    • Go to chrome://extensions, disable all extensions and test again
    • Re-enable them one by one to find the one responsible, then disable it on ScorePlay or add ScorePlay to its allowlist

 

 

🔖 Notes