File is not ingested via the Agent

💻 Environment/Context

• ScorePlay Agent
• Storage

❓ Issue/Question

• This file is not auto-ingesting via the server
• A file synced via the Agent doesn't appear on the ScorePlay platform and doesn't show up in the Search Path search results

👌 Resolution/Answer

• Find the top-level parent folder in the path where you upload the media on your local storage
  • For example, if you upload to Pre Season Tour > Day 1, the parent folder is Pre Season Tour
• On the platform, go to the Agent section
• Click the Settings icon on each storage to open its settings, one by one

• In each storage's settings, use your browser search (Cmd+F or Ctrl+F) to look for the parent folder name
• If the folder isn't found in any storage
  • Reach out to the ScorePlay Support team via Live Chat to request that the new storage path is added
• If the folder is found
  • Reach out to the ScorePlay Support team via Live Chat with the file name and its full path, as it's most likely a technical issue

🥚 Cause

• The Agent doesn't scan subpaths that aren't set up in one of the storage settings

🔖 Notes 

• What is the Agent feature? 
• Files copied to a watch folder aren't appearing in ScorePlay