💻 Environment/Context
- Mobile app
❓ Issue/Question
- We shared pics with all the players and some of them have Android and do not seem to find your app
- The store shows
Your device isn't compatible with this version - Where can I download the ScorePlay app?
👌 Resolution/Answer
-
Android
- Download the app from the Google Play Store
- Requires Android 7.0 or later
-
iPhone and iPad
- Download the app from the Apple App Store
- Requires iOS 16.4 or later
-
If the store says your device isn't compatible
- Update your phone to the latest operating system version available, then try installing the app again
- If you still see the message, reach out to the ScorePlay Support team via Live Chat with your phone model and operating system version