R3D files not showing a preview

๐Ÿ’ป Environment/Context

  • R3D files
  • Videos
  • Transcoding
  • Preview
  • Thumbnails

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โ“ Issue/Question

  • I'm having issues with some clips uploaded to one of our collections. The format is R3D maybe that's what making the clips appear to be corrupted.
  • The R3D videos I uploaded don't show any preview

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๐Ÿ‘Œ Resolution/Answer

  • This is expected behavior.

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๐Ÿฅš Cause (optional)

  • We don't support the transcoding of R3D files. R3D files can be stored on the platform for distribution and download, but there is no preview available.

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