User can't see the media due to browser cache memory problem

💻 Environment/Context

• Media library
• Collections

❓ Issue/Question

• I'm unable to access the collection, getting a blank page
• When I try to access the platform, the web doesn't load
• I don't see any material in the collection, but I can see it in the media library
• When I access the platform using the incognito mode I can see all the sub-collections, with the normal browser page I cannot
• One of our users who is trying to access the photos for a collection and they are currently seeing a blank screen

👌 Resolution/Answer

• Open the platform in an incognito window to rule out browser extensions and cached data
• Clear the browser cache
  • In Chrome: Settings > Privacy and security > Clear browsing data > select Cached images and files > Clear data
• Reload the platform

🥚 Cause

• An outdated browser cache can stop the platform from loading the media in the collection

🔖 Notes

• I get an error when I create a new user
• User can't see media