💻 Environment/Context
- Clips
- Live ingest
❓ Issue/Question
- We're missing video clips for game X
- Actions for match X are not generated
- Can I request a horizontal clip in 16:9 of player X in match Y, at this timestamp Z?
- Auto-generated clips aren't showing up on our platform
👌 Resolution/Answer
-
Contact the ScorePlay Support team
- Reach out via the Live Chat with the match name and the type of clip you're missing
- Our team escalates it to Sportz Interactive, the partner that generates the clips
🥚 Cause
- Some ScorePlay clients have an agreement with our partner Sportz Interactive
- Sportz Interactive generates automated video clips in near real time for ongoing streams