User can't see a shared project

💻 Environment/Context

  • Projects
  • Shareable links

 

❓ Issue/Question

  • Why can't I see this project?
  • A peer shared the URL to a project with me, but I’m not able to see it

 

👌 Resolution/Answer

  • A user with access to the project clicks … > Edit

 

  • If it’s set to Invite-only, set it to Public or invite the users directly
  • Workaround 1: Re-add the user
    • If the user is already in the invite list but still can’t see the project, remove them and add them again
  • Workaround 2: Send the direct link
    • Send the user the project’s direct link instead of the URL from the Share button

 

🔖 Notes